Originally Posted by
MickG0105
And of course, the anecdotal exception proves the rule.
The extraordinarily simple and uncontroversial maths that underpins the argument is that a cancellation on a route that has only five services a day with an average of roughly 2.6 hours between flights will likely cause a more significant disruption to passengers than a cancellation where the airline operates 30 flights a day with an average of less than 30 minutes between them.
Except that I've worked for both QF group and Rex so know how each handle cancellations, Rex was generally the better of the two.
Rex has questionable IR/staff treatment, but their operational control and recovery is very tightly run.