Originally Posted by
1sky
Europe’s biggest airline, Europe’s most profitable airline … and gets positive consumer ratings these days. Things change.
On one highly anecdotal and potentially specious metric (the number of people being charged money at the gate on Ryanair flights I'm flying on) either people have learned how to deal with them or they have indeed cut back on, as MOL put it, "unneccessarily pissing people off" (or both).