Originally Posted by meleagertoo
If the unprofessionalism of all the staff they've encountered up to that point allows someone too big or too unwashed with regard to the comfort and safety of other pax to even reach the aircraft then it is ultimately the Captain who must make the decision and "adverse publicity' should not be a matter that even remotely affects such a decision. It's no different to allowing drunks to fly.
meleagertoo I see two problems with that statement....
1. The Captain might be responsible for the safety of the aircraft and passengers but he is wholly reliant on other colleagues discharging their duties in a timely and professional manner. How much enthusiasm and professionalism do you think minimum wage buys these days?
2. The SCCM normally only finds out about problems once the passenger in question has boarded. The Captain normally only finds out once the passenger is seated. That normally requires a degree of confrontation to resolve the issue.
Is it any wonder that we can find so many recordings on YouTube of 'Karens' and other passengers so-called 'misbehaving'. The majority have been pushed to the end of their tether having been grossly mishandled by uncaring airline staff. The incident then escalates when they are removed on the premise of misbehaviour or 'security violation'. Enter the contracted 'Mall-Cops' who only joined up because they like a fight and you have instant YouTube entertainment. Airlines treat people badly today because they can get away with it.