Originally Posted by
ATNotts
If you are wrong it won't take long before affected passengers 'take to social media'!
Indeed, and I can assure you that every decision that is being made is being done so with the customer as priority. They really do take that very seriously, and they also appreciate how important it is to offer such service to ensure people keep rebooking. This is why I’m confident that all affected customers will have been consulted - and they certainly won’t have made the decisions without considering the aspects you have outlined in your posts.