Originally Posted by
ATNotts
In my view there are two very different types of passenger. First the package customer for whom the tour operator is responsible for everything, probably including the wiping of bottoms, from the second the flight leaves UK to when it lands back. Cancel those bookings, the corporate risk is too great. Then there are Janet and John who live on Rhodes and have come to UK for whatever reason using Jet2 the airpine. Why Cancel their booking? The aircraft is flying, crew being paid, and the airline's liability doesn't extend beyond Rhodes Airport. What is the problem with honouring that booking?
Perhaps to the checkin staff they cannot see the difference, they do not want to risk taking people on holidays which they cannot give or to stop people at checkin who maybe denied but just seen Jack and Jill who they have been talking to in the queue, have their boarding accepted.
I have had experience on a TUI flight, booked our holiday as soon as it was available, allocated seats ASAP, checked in on-line did checked luggage all great.
Once on plane someone in our seats, she showed us her ticket, it had our seat numbers. Once the chief flight attendant called, pax made the mistake saying she had booked flight only via third party.
Instantly became third class citizen and told to move and to take it up with whom had made the booking. Moral, be wary of booking seat only on a holiday airline company. Don't know if she would have been treated differently if booked seat only through TUI, probably only second class!