Flight Canx LGW-BHD
Family member was delayed due the late inbound aircraft from AMS. Aircraft then sat for 45 mins before boarding. Once on board pax were told there was a boarding error and pax were to deplane. Once in the gate the App stated the flight cancelled. Poor ground staff were unaware of this. Upshot is rebooked for tomorrow evening 24hours late. No Hotel offered but told to claim back costs. Single young female now travelling by train to London to overnight. No explanation given at all. Not great way to treat your customers.