PPRuNe Forums - View Single Post - When will we see our cabin crew smile again?
Old 8th Jul 2023, 13:13
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Progress Wanchai
 
Join Date: Aug 2006
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Originally Posted by Fridayflyer
Surely it’s time to ditch the masks and smile to our customers and fellow crew members?
We must be the only airline left in the world with crew still masking up.
Would have hoped that crew now having had several months of travelling and being allowed outside on layovers to see the rest of the world would reduce the fear they will drop dead without covering up.
You really are slow on the uptake aren’t you.

Are you even aware that the cabin crew are in industrial action to try to get their conditions improved? This is a group of employees who once had a successful “no smile” campaign. The option to wear masks indefinitely is a gift. (Not to mention the health aspects of doing so).

I realise such potential harm to management’s bonus doesn’t sit well with the only employee group on the planet to record consecutive eNPS scores of -90 and not even talk about entering industrial action to try and rectify the problem.

The strong have left. The weak remain.
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