Originally Posted by
Germaine
Today I was SLF on KL1482 from HUY to AMS, it was a pleasant and uneventful flight that as usual terminated on the apron with a bus waiting to take passengers to the terminal.
As the bus waited to leave, I observed the captain help a lady with luggage and child in arms down the steps. Once there, he went to the baggage handlers, and worked with them to unload a significantly sized multiple component stroller, by this time, said lady was at the bus. The captain made two trips from the aircraft to bus with stroller components the assisted with assembly.
Maybe it happens all the time, but this frequent flyer has not seen that level of customer service from a guy with four gold stripes before. Well done that man!
A most lovely story - this is the sort of thing that I, and my colleagues would, in the past, do happily (usually, lol)
everyday of the week.
But sadly today our world, and not just the Aviation world, has sleep walked into a brick wall of litigation, ludicrous H&S, and much much more that prevents common sense to be included in our day to day working and personal lives.
There is hardly any 'can do' attitude today for fear of repercussions, which can quickly lead to the loss of your job, or at best demotion.
This story today though gives us a bit of hope.
As quoted above by
His dudeness:
''Working for an airline sounds like huge fun...''
Well I am sure it still is, I have friends who still fly, and work on the ground and they will always love it,
but I am long retired now, and so I think I would last about 3 minutes in any Airline employment today!