Originally Posted by
TheSpiddalKid
A few months ago, I made the mistake of clicking through from Google Flights to the Ryanair website in order to book a flight with them. A few days later, they sent me an email saying it had been booked via a third party and asking me to confirm my identity (costing, I think, £5) or check in at the airport for something like £30-£40.
Since then, I still use Google Flights or Skyscanner to compare flights & prices, but I always make sure I open the Ryanair website separately and clear cookies and history before I book anything (or use the app).
I don’t understand why Ryanair expect you to only book via their website or app direct.
They attract business travelling passengers, most of these won’t book in this way, but via their company’s travel agency as per their company’s procedures.
Why should passengers have to pay extra to check in at the airport when all the relevant fares have already been paid during the booking process!
The company I work for wouldn’t allow the sale of Ryanair flights via their third party travel agency if there were extra charges that had to be incurred and/or if the employee would encounter this type of hassle during the checking in process.