Originally Posted by
TOM100
Despite my username I have no connection to Tui - I have flown three times this Summer, twice with Jet2 and once with Tui (sadly with the experience of a shed of a Sunwing a/c interior). My Tui flight was delayed 90 mins (no big deal). I will frankly now always pick Jet2 over Tui as my confidence in them handling things right when things go wrong is because of the sheer number of their own people they have at U.K. airports.
I also believe throughout my dealings with them they have a real strong customer service culture embedded, something I sadly believe Tui (not just the airline) have lost and it takes time to rebuild that culture.
Just flown Freebird on behalf of Tui from LBA to DLM return. Should have read trustpilot reviews before I booked. If Tui think this is a suitable operator to use then no surprise others were not happy.
Basic to the extreme! Back to Jet2!