Meanwhile, press reports of pax waiting for bags at destination, only to eventually find out none were loaded at Heathrow. SURELY the crew have seen this on the load sheet, bags weight = 0, and can advise the pax as they taxy in.
Because the crews would have a riot on their hands. The poor crew would face all sorts of abuse as the pax disembarked.
Why anyone would risk booking BA flights at holiday time is beyond me. We had all this at Christmas, half term, Easter and now Whisun. I guess BA's IT is outsourced to some distant shore where no one will be answerable to the problems.