Originally Posted by
Asturias56
"Domestics are an easy cancellation, but do not offer easy alternative for passengers." but its much easier for the airline to recover problems on short haul than long haul - you have more aircraft available for switching, more flexibility with crews etc.
Ah yes, airline ease first, customer convenience last.
But the real issue is that BA seem to have made no effort to improve IT systems reliability. Presumably they are likewise subject to ever-decreasing cost budgets.
Meanwhile, press reports of pax waiting for bags at destination, only to eventually find out none were loaded at Heathrow. SURELY the crew have seen this on the load sheet, bags weight = 0, and can advise the pax as they taxy in.