Originally Posted by
PoppaJo
This country needs to toughen up the rules around compensation in regards to delays or cancellations.
You purchase a flight. They cancel. You then spend multiple thousands getting to the destination because the original carrier could not in a reasonable time frame. A flight 3/4 days later doesn’t cut it. That original carrier needs to pay the entire cost involved. Some countries do it a bit easier, they just get a lump sum.
people forget that airlines only sell one product and that is time. The travel game changer that aviation brought to the table was time otherwise ships, trains cars and horses would be ok. Frequency equals time too. Bonza has no Plan B for disrupts unlike most others. They could have ACMI’d at least one aircraft as backup until they got settled down. The fell for the playbook that says new ships are ultra- reliable which does not take into account things like bird strikes (last Saturday at MCY), wx, or ramp damage or oh dear.
if you’re not reliable with good recoveries then no matter how cheap the fare is people walk