Originally Posted by
Progress Wanchai
Precisely.
The very reason EK/SQ are making record profits is because they are feasting on the covid ravaged carcass of CX. The greater their profits the greater the damage that has been done to CX.
Sure, market forces suggest CX needs to address employee retention with greater financial incentives. It’s quite the quandary that the cash strapped company finds itself in.
I would say that it’s only a quandary because it’s water under the bridge, and the window to bounce back and capitalise on pent-up demand has been closed.
The relative pocket change to retain front line staff hides in a small, dark corner of the shadow of missed opportunity.