Originally Posted by
jensdad
Don't know if you've read the article but the lady was a special assistance passenger. Might want to reconsider that comment?
Remark was really regarding the apparent other example mentioned by #Billy, even so, requiring assistance with boarding doesn't in any way suggest that the passenger in question would be incapable of flagging up the error to the staff assisting them. Mobility issues don't necessarily go hand in hand with mental capacity.
The story originated in a 'Reach' title, notorious for clickbait, poor journalism and are rarely worth the bandwidth to read. It would be interesting to hear the unfortunate passenger's side of the story.