Originally Posted by
PAXboy
Yes but the airline has to pass on the request. The airport may to blame this time - or not. we don't know.
The airport's comment implies that they knew about the requirement but had difficulty fulfilling it -
The airport said: “Dear Sir, we are sorry for your experience. Due to some delays last night, there were more planes landing around the same time as your flight. With several booked assistants requirements, including yours, and a medical emergency simultaneously, caused a pushed [sic] forward.”