Originally Posted by
PAXboy
This in the USA:
Alaska Airlines is getting rid of the self-serve airport kiosks that print boarding passes
Business Insider
Being cynical, I'm not sure how much of the investment in the 'lobby experience' is about saving money. However, if they make it work, we might see more of this on our side of the pond.
Its the same at Zurich. When I said that that I hadn't checked in online at Check in 3 by the railway station I was directed to Check in 1 - a bit of a hike. The trouble is that they assume that everyone has a smart phone (I don't) or that all hotels have internet terminals (mine didn't). This could hit the elderly.