Sometimes the little things make a difference

[gingernut]

I don't work in dipatch/ops, in fact , I have no link to commercial aviation, so apologies if I am invading your territory. (I do, however, contribute to other forums on PPRuNe.)

I would like to share an incident which occurred yesterday.

I had to spend the day in London, on a working trip, so I decided to travel by air. I live quite close to Manchester Airport, so I booked a day return trip on a British Airways shuttle.

My return flight was scheduled to depart from Heathrow at 1745, but unfortunately I did not arrive at the airport until 1730. (Yes I know!) By this time I was in a bit of a panic, wondering how I would get home. I arrived in a big bustling departure lounge, full to the brim with lots of people, rushing around.

I managed to catch the attention of a lady on the ba check in desk, and I explained my situation.

She made a couple of phone calls, printed out some details on a card, and sent me on my way to the aircraft.

Sympathetic, efficient, professional.....

This maybe an everyday occurrence to you folks, I don't know, I am not a frequent commercial flyer. On the face of it, this might seem an insignificant incident, but it helped me a lot. THANKS.