Originally Posted by
megan
In this instance the seating issue shouldn't have made it to the aircraft, traveling as a family he should have had it sorted at checkin, checking in at a kiosk doesn't permit seating coordination, it's pot luck. Traveling as a family of five we leave seating till we put the bags through, staff have always managed a row plus two across the aisle or row in front/behind. Don't know if having frequent flyer cards helps, or the fact we are always early. Checking in late is obviously going to seriously curtail your options.
Spot on Megan. It's not rocket science.