Originally Posted by
SHVC
Wow, just Wow! You are such an ill informed person who doesn’t even know what actually occurred or what the law and regulations are. Firstly Jetstar didn’t get the AFP to taser the guy, he wanted to be a hero not only he didn’t follow the cabin crew directions he took it a step further and didn’t follow the AFPs direction. The company have a policy, the CASR hold the regulation this guy simply thought he was above all. If only he knew he could have moved after take off and moved back before landing.
Yes, and it would have been perfectly reasonable for the CC to tell him that but they apparently didn't so the situation was escalated FAR beyond what was necessary. We have people in customer service roles now who can't deal with people. Gate staff often call the police with the slightest disagreement. In my day, we'd have a discussion with the person and try and talk them down or find a solution, today, at the slightest disagreement they 'call security' like it's some sort of weapon (it's not security, it's the police). I have personally witnessed this happen when it was nothing more than a passenger questioning the staff member in a reasonable manner.
Let's not forget, we're talking about a generation, some of whom that need to take mental health leave when someone unfriends them on FB.