Originally Posted by
MagnumPI
Many pilots may not be particularly charismatic (and perhaps that suits their occupation just fine most of the time) - but you should still be able to hold a discussion with a passenger.
Nothing reported on yet about whether or not the CA or FO tried to speak with the passenger before the authorities arrived with a freshly charged taser. I hope one of them tried.
Looking at it from another perspective. Passengers need to follow cabin crew instructions. If they aren't going to do it on the ground then they probably won't do it inflight, therefore they should be removed from the flight before it gets airborne and the problem becomes a lot harder to solve. A pilot can't keep going back into the cabin during the flight to tell an unruly passenger to behave, if they won't listen to CC on the ground then that's reason enough to remove them.