Originally Posted by
MagnumPI
It never ceases to amaze me that there are so many pilots and flight crew out there who could (and perhaps have!) successfully manage an emergency in-flight, but apparently can't negotiate or de-escalate a difficult situation with a fellow human being. It indicates a concerning lack of empathy. As an aside - CASA seems to be obsessed with preventing autistic people getting a medical certificate, yet I've met many pilots who I'm nearly certain were somewhere on the spectrum judging by their inability to empathise and read social cues.
If you think that someone being tasered is an appropriate way to resolve a dispute over where someone is seated you should seek help. Obviously it's the AFP that have done the tasering, but the fact that the crew were unable to negotiate with a man that was reportedly not being aggressive or violent says a lot about how little emphasis is placed on customer service training and dispute resolution at Jetstar.
I wonder if the Captain or FO went down to have a reasonable discussion with him and to listen to his concerns? Not mentioned in the article.
RtpicaL
Lets be honest here, a lot of the pilots I have worked with want as little to do with the passengers as possible.
I have experienced a growing culture of disregard and lack of empathy in aviation and other industries. Time is money now and that is all that matters in Australia 2023.
This culture combines with the government media driven cultures of fear, the new follow orders from the " officials" or else culture and the new import from the usa: if you complain you are an ist / orange man bad person etc etc etc.
I enjoyed working with passengers mostly and had patience with them and from what passengers told me it was a rare thing.
Could this be a factor in this increasing trend of air rage / airport rage and all the other increasing rage?
Discuss....