Heathrow Drop Off- We need to pay for a drop off t'row.
- Her PC did not record the password for that.
- Request 'forgot password'
- Sent a verification code to email.
- Website accepted code BUT ...
- When you select 'Continue' it says it has to verify the account and you have to ask for another code.
- LOOP through this until you decide that you will add her car to your account, which you can access.
- Computer says No - that car already registered to an account I KNOW THAT ALREADY.
- After more than 30 mins of futzing around, you accept the inevitable and ring customer services BUT ...
- Discover that customer services closed at 13:00 and it is now 13:26 ... not open till Monday morning.
- For good reasons, have to use her car for trip.
- Faced with possibility of notice of fine whilst away then discover automated payment telephone number.
- Fortunately, after many minutes of button pressing and SMS - that works
- 45 minutes wasted
LHR website for Drop off managed by APCOA and might just be down to the standards of a well known LHR airline ...
When she gets back and we gain access to that account - I'll set Auto-Pay. Eventhough I don't like giving that kind of authority to badly written websites!
Meanwhile, having left the Drop Off page open in the browser - the rolling adverts not invite 'Relax before your flight'
