Her business decisions. She seemed to have a talent for setting out plans, initiatives etc which were clearly going cause problems and costs as opposed to spending time and energy at the coal face fixing stuff.
In no particular order…
Insisting on hand baggage passing through a gauge at the gate and charging £50 for a fail. Many of theses devices appeared to be of slightly different sizes leading to upsets for day return pax.
Designing and painting a new colour scheme on a -8 which was a bland rehash of the purple scheme thus leading to 3 separate schemes in service- at a cost of 10s of thousands.
Failing to control crew costs where obvious wins were a simple instruction away - example;- using expensive taxis to move standby crew between bases but failing to co-ordinate flight and cabin crew requirements thus formations of taxis heading along the motorway with single occupants
I could go on
