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Thread: "Poor customer service costs UK firms billions – so why can’t they get it right?"
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Old 19th Feb 2023, 16:07
  #55 (permalink)  
Asturias56
 
Join Date: Oct 2018
Location: Ferrara
Posts: 8,602
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TBH it's amazing so few get lost - the problem is when there's a problem that builds up a mountain of the stuff somewhere or it's institutionalised as in the BA ABZ case

I haven't seen much change
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