PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 19th Feb 2023, 13:04
  #54 (permalink)  
PAXboy
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 67
Posts: 10,170
Received 63 Likes on 51 Posts
Wow! I am fortunate to have never had that regular bag loss. I recall a tight connection MUC~FRA~DTW, we were late into FRA and I knew that the bag would not have made it. At DTW, so many people were shocked that their bags were not there. Early on I learnt the mantra: When your bag is checked in - you must presume that you will never see it again.

But, does the Cabin think that bag mishandling/loss has improved?
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