My idea on these stories (ANZ and ITA flights, ex Alitalia) is that they were not carrying just boxes and goods, but people, with whom "a contract" (tickets) was signed to be carried from a departure airport to a destination one. Unless critical safety issues aroused during the trip, I find the "end of this story" very embarassing for the carriers and a legitimate anger from all the passengers was more than justified and logical. The "internal reasons" put ahead by those airlines are like a "cover laid on a hole"... with the "cover" much worse than the "hole". Once in a while, any commercial enterprise faces business risks... this was one of these... but those carriers "kicked the ball outside the 'out' line", saving "few peanuts " but destroying the trust of many people, with logical consequences on their future "fidelity".That says a lot on the "internal culture" of those enterprises, being their mission a "people business".
Last edited by capricorn23; 19th Feb 2023 at 10:16.