PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 19th Feb 2023, 07:56
  #53 (permalink)  
Asturias56
 
Join Date: Oct 2018
Location: Ferrara
Posts: 8,602
Received 390 Likes on 232 Posts
Used to be like that in Aberdeen - BA used to bump bags for passengers - especially on a Friday afternoon - and the local taxis would be hired to deliver the bags which all came up on the last flight from LHR. Regular fliers got to know most of the drivers personally ................ In fact most of us used to carry a set of already partially completed missing baggage forms.
Asturias56 is offline