PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 14th Feb 2023, 18:00
  #45 (permalink)  
PAXboy
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 67
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There is a great response from RyanAir to someone complaining about their process. I read:
An unsuspecting Ryanair passenger received a “sassy” comeback from the budget airline after criticising its check-in rules on Twitter.

The traveller in question tweeted: “Another reason not to fly Ryanair: If you don’t pay for pre-booked seats you can only check in max 24 hours before your departure, meaning you need to check in for your return while away, most likely forgetting and then costing €55 to do it at the airport.

The Irish low-cost carrier wasted no time in responding to the complaint - though instead of sympathy, its social media team took a dig at the passenger instead.
They replied to his tweet: Adulting is hard

FR never promised customer service so I think they are justified. Other airlines are available.
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