Originally Posted by
pill
eNPS explained.
Employees are then asked to respond on a scale of one to 10, and overall answers are divided into three different categories: nine to 10 for “ambassadors” or “promoters”; seven to eight for “passives”; and six and below for “critics” or “detractors.”
Detractors are employees that are unlikely to recommend your firm to a friend or colleague. The assumption is that these individuals are unhappy or disengaged with their work. The goal for any organization is to have as few of these as possible. Passives are employees who give a neutral or middle response, and they are considered just that “neutral.” They neither actively support their employer, but they are probably not saying anything negative about it either. The assumption is that they are satisfied with their job, but not excited enough to be advocates.Ambassadors or promoters are employees that are your firm’s biggest supporters. They are willing to hit the pavement and vouch for the company. These individuals are your most loyal people.
Once you have all the scores, the eNPS is calculated as follows: Subtract the percentage of detractors from the percentage of promoters. (The passives do not count in the scoring.) A final eNPS score can vary from -100 to 100.
Bag of chocolate frogs and a A320 endorsement for anyone who can guess it.
pill wtf. Are u involved in this insanity? Ambassador/detractors- who actually identifies with the company defined personalities? Only the weak.
ONLY THE WEAK!!!