PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 8th Feb 2023, 08:37
  #40 (permalink)  
Expatrick
 
Join Date: Dec 2015
Location: Budapest
Posts: 316
Received 224 Likes on 132 Posts
Originally Posted by India Four Two
I have travelled many times from Canada to Vietnam, always via an East Asian airport. This transit stop sometimes is up to eight hours and so I try to find a transit room.

Once at Narita, after sleeping and showering, I had more than an hour left on my room rental. I decided to leave early and get something to eat.

Upon handing in my key and my receipt, the agent glanced at the clock and gave me a refund for one hour!

I doubt that would happen anywhere else in the world.
When first in Hungary we ordered a TV / Internet package from Magyar Telekom.
Engineer called 2 days later to connect us up but was unable to as our apartment block did not have MT's infrastructure and so we had to go with an alternative supplier - which we did. Some weeks later the postman called and gave us (the equivalent of) €150, compensation from MT as they were unable to fulfill the contract.
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