Something I forgot to mention yesterday , and which has not been mentioned so far, is the apparaent unawareness of the seriousness of what happened and the self congrartulations in the end to reinforce them in their convinctions that they did themselves everything rght and it was all the fault of the SW...: The controller telling the Fedex " we appreciate your professionalism " and Fedex replying " Thank you " in a happy voice. This trends to prove to me that the deviances from normality we saw are deeply embedded in the system, at least in Austin.