PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 7th Feb 2023, 23:08
  #37 (permalink)  
Uplinker
 
Join Date: Nov 1999
Location: UK
Posts: 2,499
Received 106 Likes on 64 Posts
Customer service in the USA is much better now; The assistants simply look up from rehanging clothes as you walk in and say "good morning" and "how are you?".

It might be a script, but the assistants in American Eagle, Banana Republic, and Abercrombie and Fitch, smile as they say it and seem quite sincere to me; and I don't object at all.
Uplinker is offline