Today's NON Customer Service is with the old enemy VS. Once they were majority owned by Delta - I think we all saw the changes. Their website was ported to the USA and screwed up a flight booking we had had, we got the flight but not the seats that had been Confirmed. At the time the CC quietly acknowledged the problem on the website.
My sister has a Voucher and needs some information on changing it, it's validity and so on. I logged into her account and started through the webchat with the Bot. I finally got it to direct me to a human - only to be told that all agents were very busy and try later. No, you are in a queue - just dumped.
Do the UK mgmt have any authority left in them?