PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 6th Feb 2023, 08:08
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Asturias56
 
Join Date: Oct 2018
Location: Ferrara
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Originally Posted by SWBKCB
It used to be a thing to sneer at the Americans and their "Have a nice day!" approach - how unauthentic, keep it real!

Then you experience it, and it's actually quite nice to deal with somebody polite and pleasant. Way better than a totally authentic disinterested grunt and sneer.
In the USA serving people is not considered demeaning at all it's considered a worthwhile job in its own right - much the same as waiting was in France - a career not a part time job.
I worked for a very large US company in the States and the wife of a VP worked all day in a local diner serving. She liked it , she was good at it and no-one thought it was odd
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