PPRuNe Forums - View Single Post - "Poor customer service costs UK firms billions – so why can’t they get it right?"
Old 5th Feb 2023, 19:54
  #22 (permalink)  
SWBKCB
 
Join Date: Apr 2003
Location: Northumberland
Posts: 8,550
Received 89 Likes on 61 Posts
It used to be a thing to sneer at the Americans and their "Have a nice day!" approach - how unauthentic, keep it real!

Then you experience it, and it's actually quite nice to deal with somebody polite and pleasant. Way better than a totally authentic disinterested grunt and sneer.
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