BA long dropped of the World’s Favourite Airline pedestal if indeed it was ever on it this century for me. I personally have had appalling service from them living in the North, so have voted with my cheque book, and indeed feet. The only time I fly with them now is when someone else is paying.
As for photos it is what a generation do, however we as a company ban social media comments on our work. We have a very open policy’s ,so if negative we want to know about it, but not on social media. If good, we pay a company to do that. Hence you spend time talking to your staff reporting to you, and drill down to make sure people are as happy as can be, we all may want to be on a beach but expectations have to be realistic !
Cheers
Mr Mac