What I wrote earlier was the diplomatic version of my thoughts. Now for the more "direct" version.
Large numbers of TUI customers struggle to understand a timetable or otherwise find it difficult to comprehend. If TUI put out a timetable on their website with full information, plenty of TUI customers will get confused and upset, and then not make a booking or even complain. For mass market communication, finesse and subtlety is not the name of the game. Better that TUI keep things really simple and make their website the equivalent of words with no more than 2 syllables
Last edited by davidjohnson6; 1st Feb 2023 at 12:00.