Given I no longer have a say in this, probably my final input on this..
Given all we have is an MSM report on this I'm not sure why there seems to have been a bit of a rush to assume what the captain did or didn't do or say to anybody, or indeed what their entire role in the incident was....there seems to have been a bit of a rush to claim they could have been handled more sympathetically, but who knows?
Maybe when/if this sadly goes court we will be better informed.