Originally Posted by
Trinity 09L
JHK was allowed to publish a glowing Heathrow editorial in the Sunday Telegraph business section yesterday.
At 20.00 hrs yesterday normal chaos resumed.
BA 569 arrives, and waits for 30 mins to use a gate, (pilots comment - tow unit broken down).
Then entering the chaos of T5 hundreds of passengers are awaiting their baggage. After an hours wait my daughter leaves with the 4 and 6 year old.
My son waits another hour before collecting all the baggage.
No media on the true events of using T5.
Technically all the problems you mention there are BA’s problems and not LHR’s. The baggage problems are because BA doesn’t have enough handlers and the tow unit is BA’s agent.