JHK was allowed to publish a glowing Heathrow editorial in the Sunday Telegraph business section yesterday.
At 20.00 hrs yesterday normal chaos resumed.
BA 569 arrives, and waits for 30 mins to use a gate, (pilots comment - tow unit broken down).
Then entering the chaos of T5 hundreds of passengers are awaiting their baggage. After an hours wait my daughter leaves with the 4 and 6 year old.
My son waits another hour before collecting all the baggage.
No media on the true events of using T5.