My information came from someone who operates the aircraft on a daily basis, in role - I'll let them know they are wrong.....
How an aircraft operates in role is influenced strongly by ‘who’ is operating it.
One operator can have a very serviceable and capable aircraft due to a solid spares and servicing package and another operator of the same type can find their aircraft/fleet spends more time on the ground due to lack of same.
The way different operators maintain the same aircraft has markedly different results. Just because you happen to ‘know someone’ who flys the aircraft has no real bearing on the types abilities.