Originally Posted by
NIREP reader
My wife managed to get through yesterday after 10 mins waiting. Enquiring about the refund for the cancelled flight as nothing on the website. Agent said no you have to request a refund even though Flybe made the cancellation. My wife said she couldn’t find any information/instruction of the kind. Agent was disinterested and never eluded why it’s taken 4 calls to get through the previous 3 attempts being around an hour on hold before giving up.
Luckily my wife’s niece worked until recently for FB and has said what it’s like behind the scenes. Lessons learned I suppose when you try to support the little guy (as such).
Not sure its any better withe big guys TBH when it comes to refunds