I can see the promo video: all smooth camera movements, the equipment clean and glistening. The voice tells you how much simpler your journey is going to be. Naturally,when you look nicely into the machine, placing your thumbprint in exactly the right place, it works perectly.
Whilst not a direct comparison: In the years since machine read passports were introduced, I only get straight through 50% of the time.
Lastly, when using EZY last month, I saw 3 Auto Bag Drop machines monitored by 3 humans ...