Originally Posted by
Wycombe
It isn't great for
PR, but do you seriously think they want stuff like this to happen?
Perhaps you could enlighten us as to how you'd make it all better?
There are some simple steps they could take. 1. Don't keep announcing new routes if you have continually had problems securing aircraft on time. Have a decent buffer of time between aircraft due to arrive and operate (of course this costs money but its better than continually destroying your brand) and if the plane doesn't come or seems highly unlikely with two weeks to go then postpone (at least cancelling more than 2 weeks in advance you won't have to pay compensation to all the passengers who did book) 2. Lease in support to cover for delayed aircraft (surely the leasing contract should have some kind of clause to cover such needs if it is as we are told and all the lessors fault - and if it is delayed aircraft why completely scrap the route rather than just postpone.
In small markets like this you're not going to get endless chances. Who would risk rebooking with Flybe next time they announce they are launching routes from IOM in competition with Loganair?