Originally Posted by
James 1077
None, but that doesn't mean that they shouldn't. For me, the worst part of losing a bag is queuing up at the end of the flight at an understaffed kiosk when you are tired and just want to get home / to your hotel. If this could be avoided then that would lessen the problem no end. Walk out, get bags delivered later. Even without the lost bag, I would probably pay extra for this as an option when flying home!
I have not queued in years ... Scan QR code in the baggage hall an do it online once at home. The only problem is that it takes longer at the moment to have bags delivered due to a shortage of drivers. Do you still have to queue in NZ?
BA hands out prepaid credit cards at the carousel if they know that your bag didn't get on the flight. They proactively call out the passengers, at least in the US.