Originally Posted by
nike
Could have told the pax at top of descent so as to not have them fret for 17 hours but also not waste more time on arrival.....sorry no bags for you, head straight out through customs, expect compensation and your bags delivered to your house on Tuesday.
100% this - they know as soon as a bag has been offloaded, so why not provide the various forms to affected passengers during the flight and let them, at the very least, get a pleasant arrivals experience out of it!