Originally Posted by
Flaming galah
CASA must have known.
Precisely.
So, this specific issue now resolves to a test of Ms Spence's integrity and intestinal fortitude. Hopefully she'll call the Ombudsman's Office to let it know that there's some formal, clarifying correspondence on the issue on its way (hopefully drafted by someone unconnected with the drafter of the original correspondence). Or maybe she'll try to tough it out and only act if manoeuvred into a position where she has little choice but to make a virtue out of necessity.