Thank you sharing your views and experiences! I had a bad experience and lost my cool at the lounge in Montreal when I was told I can only come in if I go the washroom and change. I was wrong to loose my cool and I think about it a lot! So many years flying and commuting all over the world and this has never happened before. I always fly Air Canada and go out of my way to recommend and send family with them. I have spent a lot of money just to support this career when other options cost much less. Then to get treated like a POS triggered me. The Crassness of the employees these days also doesn't help!