Good news TUI story -
This week in a heartwarming story in the Press reports a TFS-EMA TUI flight Captain returned his 737 to the gate at Tenerife (the 737 was already at the runway) to go back for a Dad and his 7yo daughter who had lost her passport at Duty Free...
(We have all done this haven't we !)
The little girls passport was soon found but the 737 had already pushed back and taxied - The TUI ground staff had kindly said they could go on the next MAN flight in a few hours, no charge, but the Ground Agents still called the aircraft to let them know (and the rest of the family on board)
but the skipper returned to the gate and got them on -
TUI at TFS said sorry but your bags won't go back on, and they quickly joined the rest of their family on board - -
but the loaders still got the luggage on!
All round team effort with a 'can do' result.
The Family have said the TUI ground staff and all the TUI CREW went over and above and were truly marvellous
